Ticket Pick Up (New Years Eve Store)

Updated 3 months ago by Nacer

It's time for you to pick up your New Years Tickets!

Below is the location and hours of operation available to retrieve your tickets.  It's important to give yourself enough time. We strongly recommend coming to the store BEFORE December 31, 2019.


NYE Pop Up Store / Pickup Center@ WeWork on West 43rd Street

311 West 43rd Street, 13th Fl (WeWork)Between 8th & 9th AveNew York, NY 10036

Get Directions => 


  • Friday, 12/27: 12pm - 6pm
  • Saturday, 12/28: 10am - 6pm
  • Sunday, 12/29: 10am - 8pm
  • Monday, 12/30: 10am - 9pm
  • Tuesday, 12/31: 9am - 9pm


IMPORTANT: Tickets MUST be picked up in advance (not at the venue). The storefront listed above is the only location you may pick up your New Years Tickets. Your email confirmation is not an admission ticket and cannot be used for entry to the event. 

To pick up your tickets:

  • Valid Photo ID that matches the order being picked up (US Drivers License or Government Issued Passport only)
  • Credit Card used to purchase tickets
  • Order Number and/or Email Confirmation

If you have any questions, please email help@balldrop.com.  Make sure to include your Order # in the subject line.

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